Terms of Service, Privacy Policy & SMS Messaging Policy

Welcome to Matthews Logistics LLC ("Company," "we," "our," or "us"). By accessing our website, communicating with us, or engaging with our trucking and dispatch services, you agree to the Terms of Service, Privacy Policy, and SMS Messaging Policy described below.

1. Terms of Service

Services

Matthews Logistics LLC provides trucking and dispatching services designed to support carriers, truck owners, owner-operators, and trucking businesses.

Our services may include:

• Load and truck dispatching
• Load booking assistance
• Finding and coordinating available loads
• Rate negotiation assistance
• Dispatch coordination
• Load status updates
• Schedule and appointment coordination
• Customer and carrier support
• Dispatch-related communication and updates
• Assistance with transportation paperwork and related administrative coordination

Services are provided according to the arrangements agreed upon between Matthews Logistics LLC and the customer.

Communication

We may communicate with customers and business partners through phone calls, email, or SMS text messages regarding dispatch services, loads, schedules, appointments, and service-related matters.

User Responsibilities

By using our website or services, you agree to:

• Provide accurate and current information.
• Use our services for lawful business purposes.
• Not misuse, interfere with, or attempt to exploit our website or dispatch systems.
• Provide accurate information necessary for dispatch and communication.
• Respond to service-related requests when necessary to facilitate dispatch operations.

Matthews Logistics LLC reserves the right to refuse or discontinue services when necessary due to misuse, inaccurate information, unlawful activity, or violation of these terms.

2. SMS Messaging Policy

By providing your phone number and consenting to communication from Matthews Logistics LLC, you agree to receive SMS text messages related to our services.

Messages may include:

• Dispatch confirmations
• Load status updates
• Schedule or appointment changes
• Service updates
• Customer support communications
• Other messages related to requested dispatch services

Message Frequency: Message frequency varies depending on dispatch activity and your interaction with our services.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to a message from us.

Help: Reply HELP for assistance or contact us using the contact information provided below.

Opting out of SMS messages may affect our ability to communicate certain service-related information through text messaging.

3. Privacy Policy

Matthews Logistics LLC respects your privacy and is committed to protecting information provided through our website and services.

Information We May Collect

Depending on your interaction with our company, we may collect information such as:

• Name
• Phone number
• Email address
• Business information
• Trucking and dispatch-related information
• Information necessary to provide requested services
• Communications you send to us

How We Use Your Information

Information we collect may be used to:

• Provide and manage dispatch services
• Coordinate loads and transportation schedules
• Communicate with customers and carriers
• Send dispatch confirmations and service updates
• Respond to customer inquiries
• Provide customer support
• Improve our services and customer experience
• Comply with applicable legal requirements

Data Storage and Security

Matthews Logistics LLC takes reasonable measures to protect customer information from unauthorized access, use, disclosure, or loss. However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

Sharing of Information

Matthews Logistics LLC does not sell or rent customer information. Information may be shared with trusted service providers when necessary to provide our services, communicate with customers, process information, or comply with legal requirements.

Third-Party Services

Certain services, including SMS messaging, communications, hosting, or other business operations, may be facilitated through trusted third-party service providers. These providers may process information only as necessary to provide their services and are expected to maintain appropriate privacy and security practices.

Information Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

4. Refunds & Cancellations

Matthews Logistics LLC provides service-based trucking and dispatching services. Cancellation requests may be handled on a case-by-case basis depending on the circumstances and the applicable service agreement.

Refunds, where applicable, may be provided when dispatch services were not delivered as agreed. Any applicable refund will be determined based on the specific circumstances and agreement between the Company and the customer.

5. User Responsibilities

Customers are responsible for providing accurate, complete, and current information required for dispatch and communication services.

Customers agree not to misuse our website, communication systems, dispatch systems, or services, and agree not to engage in unlawful, fraudulent, abusive, or unauthorized activities.

6. Changes to These Policies

Matthews Logistics LLC reserves the right to update or modify these Terms of Service, Privacy Policy, and SMS Messaging Policy at any time. Any changes will be posted on our website and will become effective when published unless otherwise stated.

7. Contact Information

If you have questions about these Terms of Service, Privacy Policy, SMS Messaging Policy, or our services, you may contact us using the information below.